RETURNS POLICY We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund or exchange.
If you receive your goods and find that they are not suitable, then you can return any of your items within 14 days from delivery for a full refund or exchange.
FAULTY/DAMAGED/INCORRECT ITEMS If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to exchange the items or offer you a refund within 30 days of delivery.
CANCEL YOUR ORDER
If you decide that you would like to cancel your order with us, then you are entitled to do so and receive a full refund. To do this, you must notify us within 14 days of receipt of delivery that you wish to cancel your order by emailing firstname.lastname@example.org. You will then have a further 14 days to return your products to us.
OUTSIDE RETURN TIME PERIOD
If you return your purchase after the time period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. In this case, an exchange will be offered or we can return your purchase to you at your request. Prior to sending it, you will be charged the delivery fee applicable to the products being sent and your location.
PROOF OF PURCHASE
No refund or exchange will be given without an order confirmation present with the returned items.
CONDITION OF PRODUCT
You will naturally wish to inspect the products you order upon receipt. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items or the packaging, and if you wish to return any items, that it reaches us in perfect condition.
We will verify the the products have been returned in the condition in which they were delivered and within the packaging the item was sent to you.
Where reasonable care of the goods has not been taken, whether whilst in your possession or when returning them, or goods are returned not in their original packaging, we reserve the right to refund you in full, less any amount due by way of compensation, to either repair the goods or to recover any loss.
In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We do not accept liability for any goods that do not reach us nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and proof of charge is retained.
We will notify you by email if no refund or a refunded amount is available. In either case you will then have 14 days to decide if you would like your goods returned to you. The carriage charge to have your goods returned to you must be paid for by yourself.
PRODUCTS THAT CANNOT BE REFUNDED
The following items cannot be returned within the terms of our returns policy.
* Abode Gift Vouchers
* Free Items
* Duvets or pillows that have been opened/used
* Furniture does not fall within our returns policy, and can only be returned by cancelling your contract with us before the furniture items are dispatched.
Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.
We will happily reimburse the standard carriage charge that was paid at the time of order for any item returned to us, if you are returning a product due to it being faulty, damaged, incomplete or incorrect. We will also reimburse you for the standard delivery cost of returning the goods to us. This also applies to furniture and other large items.
If you return an item for any other reason, you will be required to arrange and pay for the return of the item to us and will not be entitled to a refund of your original delivery charge.This applies to furniture and other large items.
Please ensure you obtain proof of postage when you return the goods to us, in the unlikely event that we do not receive the returned parcel.
Please note that we are unable to provide a refund of delivery charges when you are only cancelling part of an order .
TAXES/DUTIES/LOST IN TRANSIT
If you return your purchase to us from outside the UK, this is conducted at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.
If you used a promotional discount or voucher when paying for your order, the discount is applied to each item in the basket. Therefore, in the event of an item being returned from a transaction that a promotional discount or voucher was used, you will be refunded the cost of the item minus any discount applied. Please note, if the return of an item results in you now failing to qualify for a promotion or discount previously applied, then you will lose the right to the original promotion used and this will be removed from the value of the item being returned.
WHEN WILL I BE REFUNDED?
Once we have received the item and confirmed it satisfies the criteria set out above, a refund will be processed. Please note that it may take up to 10 working days for your bank to credit your account. We are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.
HOW WILL I BE REFUNDED?
Refunds will only be made against the original payment method used.
Where a credit/debit card was used to make the payment, a full refund will be made back to the original card. Where Paypal was used to make the purchase, then the refund will be placed back on your original Paypal account.
Where an Abode Gift Voucher was used to make the purchase (whether to pay for the whole or part of the order), any item returned within the order will be refunded first with Abode Gift Vouchers to the same value that was originally spent in Abode gift vouchers, with any remaining balance refunded to the original payment card or Paypal account used.
If you cancel you order but do not return the goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
RETURNING A PRODUCT
Please ensure that the returned parcel is properly sealed.
However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel.
We cannot accept liability for returned goods lost in transit.
If your goods are too large to return by post/courier, please email us at email@example.com, where we will arrange a courier collection with you. The charge for this service will be a standard charge of £50.
If we arrange a courier to pick up the product you are returning to us, please note that we can confirm the day of collection, but not a specific time. The collection of returned products will take place between 8am and 8pm. Due to circumstances beyond our control, there may be rare occasions when the courier is unable to collect on the specified day. On these occasions, regrettably we are unable to offer any compensation as a result of the courier not collecting on the specified day or for you not being present at the time of collection. We will do our utmost to ensure that returned products are collected on the specified day.